Our company primarily offers preventive maintenance for properties, businesses, schools, hotels, industries, etc. We detect problems before they occur, avoiding greater expenses and loss of value in your property. We also conduct diagnostics and plan the work by order of urgency. As an extra service, we quote all types of additional work and repairs, always with preferences and benefits for our members.

The service includes, depending on the plan, different benefits, the main ones being guaranteed attention, emergency response, periodic diagnostics, planning of the work by order of importance, a crew of 3 people, and a number of hours per month that the crew will use after studying the property, to resolve as many pending issues as possible. You will also have access to a platform where all work and all pending issues of your property will be recorded. Additionally, you will have benefits on extra work, technical advice, real quotes and in record time, and much more! 

Corrective maintenance repairs what has already broken. Centinela acts beforehand: it detects, prevents, and extends the lifespan of your facilities. We are your eyes monitoring and taking action before the problem arises. Our platform allows you to know at all times the health of your property, and to schedule the necessary work in a timely and orderly manner. We offer operational peace of mind.

Residences, condominiums, offices, restaurants, boutique hotels, schools, businesses, factories, workspaces, real estate developments, among others... We have plans tailored to each profile. If you have questions, you can inquire about the type of property you need to monitor in our contact form.

TCC Group has over 21 years of experience in the Riviera Maya, with clients in the high-end residential, industrial, and hotel sectors. Centinela is the commercial evolution of this same company, formed by the same owners and the same technical team.

At the moment, we only cover memberships in Playa del Carmen and surrounding areas for reasons of speed and operational excellence. 

In the short term, it may seem more economical. In the medium term, professional preventive maintenance avoids major repairs that cost 5 to 10 times more. A technician generally covers only one specialty. Centinela has a multidisciplinary team: electrical, hydraulic, HVAC, carpentry, and more — in a single coordinated visit. You will also receive an invoice and have legal backing. With an independent contractor, if something goes wrong, there is no one to claim against. Informality has a hidden cost.

We review the entire property, not just what you report. We detect problems in systems that seem to be working well but are in the process of failing. We have many years in the area, and we practically know all the recurring problems, why they happen, how much time there is to address them, and how they are properly resolved.

You hire an annual or monthly plan that includes periodic visits, status reports, and priority attention. No surprises: the cost is fixed and known in advance. Extra work is quoted with benefits and preferences for our active members.

We have three plans designed for different customer profiles: Essential Prop Plan, Premium Comerce Plan, Signature Industry Plan. You can see this information in more detail in our PLANS section.

It varies according to the contracted level. The Essential Prop Plan includes quarterly diagnosis and 1 pre-planned visit of 4 hours of crew (12 man hours), the Premium Comerce Plan includes bimonthly diagnosis and 2 pre-planned visits of 4 hours of crew (24 man hours), the Signature Industry Plan includes monthly diagnosis and 3 pre-planned visits of 4 hours of crew (36 man hours); higher plans have greater discounts on extras, priority for emergencies, broader technical services, among other benefits.

Your crew hours are yours and you can take advantage of them flexibly. They accumulate month by month for up to 3 months, giving you time to plan visits according to your actual needs. After that period, the hours automatically renew with your next active cycle so that you always have your service available and updated.

Memberships cover inspection, diagnosis, and light preventive maintenance. Corrective repairs and extra work are quoted separately with discounts and exclusive preferential scheduling for members.

Yes, we offer inspection or punctual maintenance visits. You can also quote a large number of tabulated jobs with our online assistant IN REAL TIME. However, membership offers a better price per visit, discounts, benefits, emergency response, and priority attention. The business logic of CENTINELA is to provide differentiated service, giving peace of mind, predictability, and transparency to our clients.

We accept credit or debit cards on our website, bank transfer (SPEI), and cash payment. For memberships, the charge can be monthly or quarterly (10% OFF).

The published prices do not include VAT, this is clarified alongside the price. The tax is applied according to current Mexican legislation and is detailed in your invoice.

Yes, we are a formal company and we work respecting all the formalities and tax laws of our country, we have RFC. We issue CFDI with all the tax data you need.

Membership visits are scheduled at least 24 hours in advance. It is always important to anticipate and locate the available dates in the reservation calendar on our website (Request an appointment).

The plans according to the services have different maximum response times for emergencies and are attended to by plan priority; however, we understand that there are situations we can resolve if we have crews available, which is why we have a direct contact line to resolve those situations that cannot wait as soon as possible.

Yes, you will always have your periodic diagnosis on the platform with the general condition of the property, observations, work plan, and recommendations. You will also have reports of all the work done, with photographic records. We are committed to providing you with quick and effective solutions to ensure you are happy with our service.

As a formal company, we stand by our work. Additionally, each service is delivered with a signature of conformity. The membership supports us; an independent worker can disappear without any obligation to return. Our business model compels us to excellence; our growth directly depends on our productivity and the quality of service.

We work with fixed crews, not temporary staff. They are clearly identified, uniformed, and have verified backgrounds. You know exactly who accesses, when, and for what purpose. This is not the case with a worker who arrives recommended by third parties.

Our visits are scheduled and confirmed. You have an agenda, reminder, digital follow-up, and direct contact. You do not depend on the variable availability of a third party or the informality of an unstructured worker.

Yes, as a member you can purchase blocks of 4 extra hours at preferential prices, these hours can be used based on planning in the agenda or crew availability if you wish to use them immediately.

A complete maintenance history increases the value of your property, facilitates insurance processes, and provides certainty to potential buyers or tenants.

The work is delivered under a conformity order, you can cancel your plan at any time, there is no commitment period, and the company will cover the operation of your last paid period. There is also the possibility to cancel the service if the diagnosis has not started and there has been no visit to your property yet. The company does not issue refunds if your diagnosis and/or the hours of your membership have been consumed, as that is what allows us to perform the work and pay our staff.